International Patient Services
For Patient
The International Patient Services at the Hong Kong Sanatorium & Hospital (HKSH) takes a personalised approach to providing our guests with the most effective and efficient care possible. With a strong tradition of excellence in successful treatment and state-of-art facilities, the HKSH provides services for overseas patients who seek physician consultations, second medical opinions, specialised surgical procedures, and full range of comprehensive oncology treatments.
Our team is here to ensure personalized, seamless and streamlined services for patients seeking treatment in HKSH. Each visiting patient is assigned with a dedicated member of our medical concierge team, who offers personal assistance from the initial phone call to the post treatment records delivery. We hope, by supporting every aspects of the patient journey, to enable our patients to focus on treatment and recovery.
Areas of Excellence
Concierge Services
Our committed medical concierge team are pleased to help in the following areas:
Hospital Room Reservation
- A wide range of room types and amenities, including general wards, semi-private single rooms, private rooms and suites, paediatric wards and isolation units.
- With each bed installed with the nurse call and intercom system, patients can be reassured that their needs will be attended to promptly.
- Complimentary in-room wireless internet access, television, and safety box in all room types; telephone, refrigerator and private lavatory with shower room in some room types.
- An additional bed upon request for family wishing to spend the night in the patient’s room
Services
Our team welcomes guests seeking medical treatment abroad by making access to HKSH’s high-quality care as convenient as possible. Please complete the Online Registration Form so that our team can refer you to the most appropriate doctor to meet your medical needs.
Financial Services
We appreciate your choosing the Hong Kong Sanatorium & Hospital for your medical care needs. We know that this is a difficult time for you and your family and that finances may be an additional concern. Our Care Manager and Financial Team are committed to supporting you by providing the following information to understand our charges, billing and payment process.
- International insurance
- Embassy or corporation sponsorship
- Self-financed
If you are sponsored by an embassy or have recognised insurance, HKSH will bill your guarantor. However, you are advised to contact your insurance carrier for specific information that may affect your financial responsibility. For services not covered by an embassy or your insurance, or if you do not have insurance, you should pay in full prior to receiving treatment.
- Hospital charges
Use of hospital facilities and healthcare services provision by nurses and other allied health professionals - Doctor charges
Consultations and procedures by your doctor(s)
Initial deposit payment based on evaluation of the average charge for your doctor to perform assessment, diagnostic tests and an initial treatment plan would be required.
The deposit amounts include both hospital and doctor charges. Actual charges may vary based on your specific needs, actual treatment and services received.
For patients sponsored by embassies or corporations, a letter of guarantee must be presented prior to receiving services. Some services may require prior authorization by the designated guarantor in order to be covered.
Update on actual charge can be requested at any point of your treatment. Please feel free to consult our financial specialist team.
An itemised statement showing all hospital and doctor(s) charges would be provided on your hospital discharge. If your total charges exceed the estimate you paid, your statement will include the balance due.
We accept forms of payment in cash, cheque from bank in Hong Kong (payable to “Hong Kong Sanatorium & Hospital Limited), credit cards (Visa, MasterCard, American Express and Union Pay), Alipay, wire transfer or bank deposit.
Routing instructions for wire transfer or deposit:
| Name of Bank: | CMB Wing Lung Bank Limited |
| Address of Bank: | Happy Valley Branch |
| 44 King Kwong Street, Happy Valley, Hong Kong | |
| Account Name: | Hong Kong Sanatorium & Hospital Limited |
| Account Name for fast payment system (FPS): | HKS Sanatorium & Hospital LTD or HK Sanatorium and Hospital LTD; HK Sanat & Host LTD or HK Sanat and Host LTD |
| Account Number: | 611-120-0008-1 |
| Electron A/C: | 611-120-0008-1 WUBAHKHH (Swift address) |
| Bank Code: | 020 |
Remark: Please remit the gross amount and all correspondent bank charges should be borne by the remitter
Please allow 5 working days of our bank for an internal wire to arrive.
To ensure timely and accurate payment posting, please attach the remittance slip / receipt.
If your actual charges are less than the amount you paid in advance, and you don’t anticipate receiving future treatment at HKSH, you may request a refund, which would be credited to the original payment method. Processing would take approximately 7-14 days for all payment method except that Union Pay takes around 30 days, pending posting of all charges.
Refunds for deposits made due to pending insurance authorisations will not be processed until the insurance company pays on your invoices, which may take up to 3 months or even longer.
Contact Us
International Patient Services
| Tel.: | +852 2835 3788 |
| Email: | IPS@hksh-hospital.com |
| Whatsapp: | (852) 9183 3867, (852) 5790 6059 (For non-emergency cases) Please provide name and contact number in text message. Our Centre will contact you by phone to confirm. Do not send voice messages or graphics. |