Hong Kong Sanatorium & Hospital (HKSH) has attached great importance to staff development, leadership training, clinical partnership and inter-disciplinary collaborations for ensuring quality service to patients and sustainable development of HKSH Medical Group.

We are dedicated to empowering our staff to excel in each of their own position and to be future leaders with vision and aspiration. Project 100 continues to provide high quality training opportunities for our nursing and allied health personnel to gain international exposure and best practices from world-class institutions. Service Enhancement Programme aims to consolidate the best ideas contributed by HKSH colleagues in areas of resource planning, patient care and service design, etc., and seek the best practices that can be implemented for enhancing and improving patient services and the future growth of HKSH Medical Group.

In addition to the key leadership skills such as critical thinking, analytical mind and problem-solving capability, we also look for strong relational intelligence in our leaders who value relationships and partnerships. Upholding 3T spirit of Teamwork, Trust and Teaching, we build strong bonding. With concerted efforts, we “Do Better Together" to bring about another fruitful century.

Inheriting the philosophy of its Founder, Dr. LI Shu Fan, Hong Kong Sanatorium & Hospital (HKSH) has been committed to promoting medical education and nursing training. In addition to providing on-the-job training opportunities for employees, these healthcare leaders have been arranged for further studies in academic and medical institutions in Hong Kong and overseas in recent years. We aim to promote a culture of continuous learning and excellence in our people, so as to enhance overall operational efficiency and total patient experience.

A donation of HK$50 million in 2016 from The Joseph Lau Luen Hung Charitable Trust for the Lady Lau Ip Sok Wun Memorial Scholarship and a donation of HK$50 million in 2017 from the Ma Huateng Foundation for the Ma Huateng Education and Training Fund were received to support the launch of the Project 100 for HKSH Medical Group. I have been fortunate enough to participate in this Project that provides various training opportunities for employees, including nurses and allied health personnel such as physiotherapists, pharmacists, radiation therapists, dietitians, speech therapists and occupational therapists.

On the important occasion of the Centenary celebration this year, HKSH Centenary Awards are set up to encourage and commend our people for the great ideas and suggestions for overcoming challenges and enhancing services. It is hoped that these projects will continue to bring along improvement and build up our talents for long-term development of HKSH as a medical group in the coming century.

The successive launch of the Project 100 and Service Enhancement Programme demonstrates the emphasis on people development and leadership training at HKSH.

Currently, we have more than 3,000 employees, of which several hundred nursing and allied health professionals have participated in various on-the-job training or overseas exchanges. We are thrilled to see how they have transformed knowledge into practice to improve service and operational efficiency. In view of this, the Service Enhancement Archive is set up to integrate the learning and achievements of our staff members. I would like to take this opportunity to show appreciation to the editorial committee leaders and members of the Service Enhancement Archive, in particular the two chief editors of the Archive, and our Continuous Nursing Education leaders, who dedicated much effort not only to set up a database, but also demonstrate how we succeed in knowledge transfer and service enhancement through continuous education of our people.

It is our hope that HKSH people will be inspired to become future leaders, actively participate and make a difference in advancing the operation and development of HKSH as a medical group.

Hong Kong Sanatorium & Hospital (HKSH) has a long history in nurse training. Opening its nursing school in 1927, HKSH was the only private hospital in Hong Kong at the time with a training school for registered nurses, enrolled nurses and midwives. Over the years, in addition to providing nursing courses, HKSH has also partnered with a local university to offer a Master of Nursing programme, collaborated with renowned overseas universities to train in-service nurses, and provided opportunities for further studies overseas.

HKSH places great emphasis on the quality of nursing services, and nurses are the indispensable partners of doctors as we are committed to a strong clinical partnership in care. By continuously improving the knowledge and skills of nurses through the Project 100 and Service Enhancement Programme, we continue to contribute to better clinical care and total patient experience. In addition to implementing the Named Nurse system, we also support the specialisation and continuous education of nurses to meet the needs of patients.

Nursing is a people-oriented profession. I hope and encourage my colleagues to continue to keep abreast of the latest knowledge and advancements in healthcare. With the ardent support of HKSH management, HKSH nurses will continue to grow and excel in the journey of becoming nursing leaders. Together we will build a strong HKSH healthcare professional team for the future development of HKSH as a medical group and for the benefit of our patients.

In support of continuous learning in clinical practice and extending the spirit of Teaching, Teamwork and Trust, Hong Kong Sanatorium & Hospital (HKSH) has launched several courses over the years, including Lean Six Sigma (LSS), Leadership Development Programme (LDP), and Evidence-Based Practice UCSF-HKSH Joint Programme (UCSF-EBP). The overarching aim is to equip our colleagues to adopt an evidence-based mindset as the basis of service enhancement.

Over the years, I have witnessed that hundreds of colleagues participated in the above courses, applied the knowledge learned in their projects and mastered the evidence-based approach. Through collecting data for root causes, offering solutions and evaluating outcomes, there have been tangible improvements in areas such as service workflow, patient education and patient safety. Above all else, the mindset change is the most important. By letting go of subjective assumptions and focusing on objective evidence, innovation is made possible for the long-term service enhancement and professional development at HKSH.

On the occasion of the centenary of Hong Kong Sanatorium & Hospital (HKSH), I am privileged to have participated in the establishment of the Service Enhancement Archive. The Archive is to systematically collect and catgorise the projects of colleagues that promote medical and service development.

Through the process of consolidating over a hundred projects from three major programmes, I am deeply impressed by how our colleagues from various departments have used their knowledge and expertise to contribute to the Hospital. This Archive is set up to preserve the efforts of these colleagues for peer’s reference. It will also continue to expand with future project and grow into a robust database that signifies the learning culture and continuous service enhancement of HKSH.

After about a year of preparation, under the guidance of Dr. LEE Koon Hung, Dr. CHOW Shew Ping and Ms. Gloria HUNG, together with the support and collaboration of Corporate Affairs, Information Technology and Legal Departments, HKSH Service Enhancement Archive is finally here!

It is a great honour to have the opportunity to participate in such a meaningful project. During this preparation process, as a graduate of the Leadership Development Programme in 2018, I have put into practice the knowledge learned in LDP, and succeeded in driving cross-team collaboration and incorporating diverse views to reach a common goal.

Finally, I would like to thank all members in the editorial committee. This project would not have come into fruition without all your advice and assistance.

Key Programmes

Evidence-Based Practice UCSF-HKSH Joint Programme

HKSH co-organised the first “Evidence-Based Practice UCSF-HKSH Joint Programme " with the University of California, San Francisco Medical Center in 2016. This six-month programme includes in-person lectures and two weeks of overseas exchange at UCSF for students to gain international exposure. Based on scientific research evidence, clinical experience and patient experience, this course promotes a culture of continuous improvement and encourages students to take the initiative to propose ways to improve and enhance service quality through empirical research and analysis.

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HKSH Leadership Development Programme

In order to cultivate a new generation of leaders, HKSH has held the first "Leadership Development Course" since 2015, which is taught by top management of HKSH. The 40-hour course focuses on frontline management, promotion of teamwork and communication skills, aiming to deepen the spirit of HKSH among potential leaders. The course also aims to nurture middle-level management talents to assume leadership role, transform strategies into practical actions, and cultivate future leaders for the sustainable development of HKSH.

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HKSH Lean Six Sigma Course

HKSH has implemented the Lean Six Sigma course since 2007, aiming to introduce the concept of quality management into clinical medical services. There are 5 stages through DMAIC, including: Define, Measure, Analyse, Improve and Control, in order to undergo process improvement and enhance efficiency. This 30-hour course is taught by an accredited instructor, and students are required to complete a project within 6 months to obtain the accredited qualification.

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