When preparing for your appointment with our doctors, expect to talk about your symptoms and past medical history. If you are currently taking medications, you may want to create a list that includes the dosage of each medication and the condition for which each is prescribed. This information will help your doctor form a more complete impression of your condition.
If you have had any recent biopsies, blood work or imaging studies, please obtain a copy of the studies and/or reports and bring them with you to the consultation. Some consultations lead to scheduling a procedure, you may want to bring a calendar or appointment book with you. This will enable you to schedule your procedure before you finish your initial consultation.
Make sure to bring:
• HKID card/ birth certificate (for your child)/ valid travel document
• Any radiology films, CDs or imaging studies previously performed
• Any relevant biopsy or blood test results
• A list of medications you are currently taking
• An appointment book to help you schedule your next visit
＊ If you have already joined the “Public-Private Interface – Electronic Patient Record Sharing Pilot Project” in public hospitals, our doctors will be able to view some of your medical records in our system. If you have not yet joined and would like to do so, you can submit application through our Hospital.
Below is the process you will be going through for a consultation in our Outpatient Department. If you would like to know what to prepare and expect for a consultation in a specific department or centre, please click here to contact the department/ centre directly.
How Do You Consult a Doctor?
- Preliminary Influenza Assessment
All patients will have their body temperature checked. They will also need to fill the "Influenza H1/ H5 Assessment Form". Those with compatible clinical features and epidemiological links would receive clinical management as instructed by the government.
Every patient should get a numbered ticket on the reception desk. The reception staff will proceed to registration in numerical order. Hong Kong identity card, birth certificate or valid travel document should be presented.
- Patient Pass
During registration, each is given a Patient Pass that includes his/ her basic information including name, gender and the first three digits of his/ her Hong Kong identity card number. Patients are required to present the Pass before any procedures, such as assessment, consultation and collection of medicine. This allows our staff members to verify the identity of patients.
- Preliminary Assessment by Nurse
Nurses will carry out a preliminary assessment of the patient's condition. Patients will have their vital signs such as blood pressure, pulse rate and temperature checked.
- Waiting for Consultation
Before consultation, patients will stay in the waiting area opposite to the Nurses Station.
As arranged by our nurses, patients are ushered into the consultation room to see the doctors.
- Special Conditions
In case of emergency, such as accidental injury, burn and fracture, consultation will be carried out in the treatment room as arranged by our nurses.
If investigations such as X-Ray or blood tests are needed, patients will be sent to the respective departments for the procedure as arranged by our nurses.
Injections are carried out in the injection room.
- Payment & Medicine Collection
After consultation, patients who need medications are directed to the waiting area opposite to the pharmacy. The pharmacy is where patients make payment for the consultation and medication. It is also where they collect their medicines. Our staff at the pharmacy will explain to patients on the medication directions and the side effects of the medicines if there is any.
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2 Village Road, Happy Valley, Hong Kong Tel : 2572 0211 Fax：2835 8008